Shipping policy

At Gymvibe, we aim to make delivery simple, reliable, and transparent. This Shipping Policy explains where we deliver, how long orders take to arrive, and what to do if there is a problem with your delivery.

1. Where We Ship

We currently deliver to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

We do not currently offer international shipping.

Delivery to certain remote locations, including some Scottish Highlands and UK Island postcodes, may take slightly longer than our standard estimated delivery time.

2. Shipping Cost

We offer FREE standard tracked delivery on all UK orders, with no minimum order value.

There are no additional handling or standard delivery charges added at checkout.

Delivery Method	Shipping Cost	Estimated Delivery
Standard Tracked Delivery	FREE	4–7 working days

3. Processing & Delivery Times

The total estimated delivery time consists of handling time + transit time.

Order Cut-off: 2:00 PM UK time, Monday–Friday

Handling Time: 1–2 working days
Orders are checked, prepared, and packed before dispatch.

Transit Time: 3–5 working days
Once your order has been dispatched, delivery normally takes between 3 and 5 working days.

Total Estimated Delivery Time: 4–7 working days

Working days are Monday to Friday, excluding UK Bank Holidays.

Orders placed after the cut-off time, during weekends, or on UK Bank Holidays will begin processing on the next working day.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

4. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to begin updating after dispatch.

If your tracking information has not updated after 48 hours, please contact us at Contact@gymvibe.co.uk.

5. Delivery Addresses

Please make sure your delivery address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at Contact@gymvibe.co.uk. We will try to update the address if the order has not yet been dispatched.

Once an order has been handed to the carrier, we may not be able to change or redirect the delivery address.

If an order is returned to us because the address supplied was incorrect or incomplete, or because the parcel was not collected following attempted delivery, please contact us so we can arrange the appropriate next step.

Additional delivery costs may apply if you ask us to resend an order following an incorrect address or missed collection, where permitted by law. We will tell you about any applicable charge before reshipping.

6. Missed Deliveries

If nobody is available when delivery is attempted, the carrier may make another delivery attempt, leave the parcel in an authorised safe location, deliver it to a neighbour, or make it available for collection, depending on the carrier and delivery service.

Please follow the instructions provided through your tracking information or delivery notification.

7. Lost Parcels

If your tracking shows no meaningful progress or your order has not arrived within the expected delivery period, please contact us at Contact@gymvibe.co.uk.

We will investigate the shipment with the carrier.

If your order is confirmed as lost in transit, we will arrange a replacement or refund, as appropriate.

Gymvibe remains responsible for your order until it is delivered to you, or to another person you have identified to receive it, in accordance with applicable UK consumer law.

8. Damaged Parcels

If your order arrives damaged, please contact us as soon as possible at Contact@gymvibe.co.uk.

To help us resolve the issue quickly, please include:

• Your order number.

• A description of the problem.

• Clear photographs of the product and packaging, where possible.

We will review the issue and arrange an appropriate solution, which may include a replacement or refund.

We recommend contacting us promptly after discovering damage, but this does not affect your statutory rights regarding faulty, damaged, or incorrectly supplied goods.

9. Delayed Orders

Occasionally, deliveries may be delayed because of severe weather, carrier disruption, high seasonal demand, public holidays, or other circumstances outside our reasonable control.

If there is a significant delay that we become aware of, we will make reasonable efforts to keep you informed.

Unless another delivery period has been agreed with you, goods will be delivered without undue delay and within the period required by applicable UK consumer law.

10. Cancellations & Order Changes

If you need to cancel your order or change your delivery information, please contact us as soon as possible at Contact@gymvibe.co.uk.

If your order has not yet been dispatched, we will do our best to accommodate your request.

If the order has already been dispatched, we may not be able to stop or modify the shipment. You may still be able to return the order after receiving it in accordance with our Returns & Refunds Policy and your applicable consumer rights.

11. Returns & Refunds

Shipping and delivery issues are separate from our standard returns process.

For information about returns, exchanges, cancellations, and refunds, please review our Returns & Refunds Policy.

Nothing in this Shipping Policy limits your statutory rights under applicable UK consumer law.

12. Contact Us

If you have questions about shipping, tracking, or an order, please contact us:

Gymvibe
Unit B22, Lattersey Hill Trading Estate
Benwick Rd
Whittlesey, Peterborough PE7 2JA
United Kingdom

Email: Contact@gymvibe.co.uk
Phone: +44 7478214373
Customer Support: Monday–Friday, 9:00 AM–5:00 PM UK time