Refund policy

At Gymvibe, we want you to love your activewear and athletic apparel. If you're not completely satisfied with your purchase, we're here to help.

Please carefully read this policy before submitting a return request with our support team.

Shipping & Returns

We currently ship to UK addresses only. This policy applies to all orders delivered within the United Kingdom.

Return Window

You have 30 days from the date of delivery to request a return.

UK Consumer Rights

Under the UK Consumer Rights Act 2015, you have the right to return items within 14 days of receiving your order for a full refund, no reason needed. We extend this window to 30 days as part of our customer satisfaction guarantee.

Order Cancellations & Amendments

  • Within 2 Hours: To ensure fast delivery, we begin preparing your order almost immediately. You may request a cancellation or modification within 2 hours of placing your order by emailing Contact@gymvibe.co.uk If the order has not entered dispatch, we will issue a full refund at no charge.

  • After 2 Hours / Post-Dispatch: If 2 hours have passed or your order has already entered the packing stream, the shipment cannot be stopped. You will need to wait for the package to arrive and then follow our standard return process.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Unworn and Unwashed: Gym clothes and activewear must not show any signs of wear, sweat, makeup/deodorant stains, or odor.

  • Original Packaging & Tags: Items must be returned in their original packaging with all product tags intact and attached.

  • Hygienic Condition: Underwear, socks, or items missing protective hygiene liners (where applicable) cannot be returned due to hygiene and health regulations.

  • Proof of Purchase: An order confirmation or receipt is required.

All returns are inspected carefully upon arrival to ensure items are in 100% resalable condition.

How to Start a Return

  1. Contact us at Contact@gymvibe.co.uk within 30 days of delivery.

  2. Include your order number, the item(s) you wish to return, and the reason for the return.

  3. We will provide you with specific return instructions and your pre-paid return label.

  4. Returns must be sent to our official business address:

Unit B22, Lattersey Hill Trading Estate, Benwick Rd, Whittlesey, Peterborough PE7 2JA, United Kingdom

Please note: Items sent back to us without prior approval will not be accepted.

Return Shipping Costs

  • Faulty, Damaged, or Incorrect Items: We cover 100% of the return shipping costs.

  • Change of Mind: We provide a Pre-Paid Return Label for your package. If you are returning an item due to a change of mind or fitting preference, the fixed cost of this return shipping label will be deducted from your final refund amount once the return is processed.

Damaged, Defective, or Missing Items

Please inspect your order upon arrival. If your item arrives damaged during transit, has manufacturing defects, or is missing items, contact us immediately at Contact@gymvibe.co.uk with clear photos or a short video of the issue. We will arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale.

  • Activewear that has been worn, washed, stained, or altered.

  • Underwear, socks, or innerwear without original hygienic seals/packaging intact.

  • Items returned without their original tags or packaging.

Exchanges

We do not offer direct exchanges. The fastest way to get your preferred size or color is to:

  1. Return your original item following the process above.

  2. Place a new order for your preferred item on our store.

Refunds

Once we receive and inspect your returned item:

  1. We will send you an email to confirm receipt and notify you of the approval or rejection of your refund.

  2. Approved refunds will be automatically processed back to your original payment method within 3 business days (minus any return shipping fees for change-of-mind returns).

  3. Please allow an additional 5 business days for your bank or card issuer to post the refund to your account.

If 15 business days have passed since we approved your return and you haven't received your refund, please contact us at Contact@gymvibe.co.uk.

Contact Us

For any questions regarding your returns, refunds, or cancellations, reach out to our team:

  • Email: Contact@gymvibe.co.uk

  • Phone: +44 7478214373

  • Business Address: Unit B22, Lattersey Hill Trading Estate, Benwick Rd, Whittlesey, Peterborough PE7 2JA, United Kingdom

  • Support Hours: Monday–Friday, 9:00 AM–5:00 PM UK Time