Questions, answered.
Sizing, delivery, returns and payment. If what you need isn't here, send us a message and we'll come back to you.
Sizing and fit
Do your sizes match UK sizes?
No. Our sizes follow the manufacturer's chart, which runs smaller than a British high street size. Depending on the piece, you may need one or two sizes up from what you'd normally buy on the high street.
Don't order by the letter on the label. Every product page has a measurement table in centimetres — use that instead.
How do I work out my size?
Take a piece you already own that fits the way you want, lay it flat, and measure it. Then compare those numbers against the table on the product page.
- Tops: measure across the chest, armpit to armpit, and double it.
- Leggings and shorts: measure the waistband flat and double it, then measure the inside leg seam.
- Sets: each piece is measured separately, so check both.
Measuring the garment rather than your body is more reliable, because it accounts for how much stretch the fabric has.
What if I'm between two sizes?
Order both and send back the one that doesn't fit. You have 30 days from delivery to return anything unworn in its original packaging.
If you'd rather not, size up. Our range sits closer to the body than UK sizing would suggest, so the larger of two is usually the safer choice.
What does compression fit mean?
It describes the cut. A compression piece is knitted to sit tight against the body so it stays in place under other layers, rather than moving around as you train. It's a fit description and nothing more.
Delivery
How much is delivery?
Free on every UK order, with no minimum spend.
How long will my order take?
Orders are dispatched within 1 to 2 business days and typically arrive 3 to 5 business days after that.
Orders placed at a weekend or on a bank holiday are dispatched the next business day.
Where do you deliver?
Across the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands. Some of these areas can take a little longer than the mainland.
Can I track my order?
Yes. We email a tracking link when your parcel is collected, which is a separate email from your order confirmation. You can also track your order here.
My parcel hasn't arrived. What now?
Check the tracking link first, and check with neighbours and any safe place the carrier may have used. If tracking hasn't updated for more than three business days, get in touch with your order number and we'll chase it with the carrier.
Returns and refunds
What's your returns policy?
You have 30 days from delivery to return anything unworn, unwashed and in its original packaging with tags attached.
Separately, UK law gives you 14 days from delivery to cancel an online order for any reason, and a further 14 days to send it back. Our 30-day window is in addition to that right, not a replacement for it.
How do I start a return?
Message us with your order number and which items you're returning, and we'll send you the return address and instructions.
Who pays for return postage?
[CONFIRM BEFORE PUBLISHING — state plainly whether the customer pays return postage or you provide a prepaid label. If the item is faulty or not as described, you must cover the cost by law.]
How long does a refund take?
We refund to your original payment method within 14 days of receiving the return. Your bank may take a few more days to show it.
Can I exchange for a different size?
[CONFIRM BEFORE PUBLISHING — either describe your exchange process, or say plainly that you don't offer exchanges and customers should return for a refund and reorder.]
Something arrived faulty or wrong.
Contact us with your order number and a photo. We'll sort a replacement or a full refund including postage, and you won't be out of pocket.
Products and care
What's the fabric made of?
The full fibre composition is listed on every product page. If you have a sensitivity to a particular fibre, check there before ordering.
How should I wash it?
[CONFIRM WITH SUPPLIER BEFORE PUBLISHING — do not guess a wash temperature. Once confirmed, list it here and on every product page.]
Are the leggings squat proof?
[ANSWER ONLY AFTER YOU HAVE SQUAT-TESTED A SAMPLE YOURSELF. If you haven't tested it, delete this question entirely rather than guessing.]
Does the sports bra have removable padding?
[CONFIRM WITH SUPPLIER BEFORE PUBLISHING.]
Will you restock a sold out colour or size?
Usually, though we can't always say when. Message us with the piece and size you're after and we'll tell you what we know.
Orders and payment
What payment methods do you take?
All the methods shown at checkout, including major debit and credit cards. The full list appears in the footer of every page.
Can I change or cancel my order?
If it hasn't been dispatched, yes — message us quickly with your order number. Once it's dispatched you'll need to return it instead.
Are prices inclusive of VAT?
[CONFIRM BEFORE PUBLISHING — if you are VAT registered, say prices include VAT at 20%. If you are not registered, say prices are final with no VAT to add. Do not leave this ambiguous.]
Do you ship outside the UK?
[CONFIRM BEFORE PUBLISHING — state which countries, or say UK only for now.]